We know letting someone into your home is a big deal — and we’re here to make the experience smooth sailing.
Below you’ll find answers to the most common questions we get about our services, scheduling, pricing, what to expect on cleaning day, and how we operate with honesty and heart. If you don’t see what you’re looking for, feel free to reach out — we’re happy to help.
Ready to Set Sail?
🐾 Do you clean homes with pets?
We love furry friends! Just let us know ahead of time. If your pet is anxious or protective, we recommend a safe, comfy spot away from the action during the clean.
🔍 What if something’s missed during the clean?
If we miss a spot, just let us know within 24 hours. We’ll come back and make it right — no questions asked. Our goal is 100% satisfaction, every single time.
🧼 What if something gets damaged during a clean?
We treat every home like it’s our own — with respect and care. If something happens to break, we’ll do our best to repair or replace it. We’re fully insured, so you’re protected.
📝 Can I provide special instructions for my clean?
Absolutely! Just let us know ahead of time, and we’ll make sure your preferences are noted and followed. Whether it’s focusing on the baseboards or avoiding a certain room, we clean to serve your needs.
🏡 Do I need to be home while you clean?
Nope! Many of our clients provide us with access codes or keys. We’ll lock up after we finish and send you a confirmation. You can come home to a fresh space without lifting a finger.
🧸 What should I do before the cleaning crew arrives?
We’ve got the scrubbing covered — just a quick tidy-up helps us do our best work. Please pick up clothes, toys, or clutter, and make sure pets are safe and comfortable.
📆 What happens if I need to cancel or reschedule?
Life happens — we get it! Just give us at least 2 business days’ notice, and we’ll happily reschedule. Less notice may incur a fee, as we’ve reserved that spot just for you.
🔁 How often can you clean my home?
Weekly, bi-weekly, monthly, or just once — we’re flexible. Whether you're prepping for a move, hosting guests, or just want regular sparkle, we’ve got your back.
🧴 Do I need to supply cleaning products?
Nope! We come fully equipped with all the tools and supplies needed to get the job done right. Have a product you love or an allergy concern? Let us know — we’re happy to accommodate.
🕵️♂️ Are your cleaners background-checked?
Yes! Every crew member is thoroughly vetted and trained before they ever set foot in your home. We take your safety and trust seriously — it’s non-negotiable.
🏨 Do you clean Airbnbs or rental properties?
Absolutely! Whether it’s a quick turnover or a deep clean between guests, we help your rental sparkle so guests feel right at home — and leave glowing reviews.
💵 Can I tip my cleaner?
Tips are never expected but always appreciated. Whether it’s a small thank-you after each clean or a holiday bonus, your kindness goes a long way.